Cancellation request

<p>My first report on 26 September 2016:</p> <p>I have (had) a 5gig data bundle contract with Telkom which I cancelled in June 2016 because the 2 year period was over at the end of July 2016 and I requested this cancellation numerous times since then. The contract was not cancelled and went up from R239.00 per month to R905.00 per month from the 1st of August 2016 (even after I have not used it). They now insist I go to a Telkom branch to cancel the contract in writing but this makes no sense to me, why can a person take out a contract telephonically but not cancel it the same way?</p> <p>Their reference number on the reply: AI ********** </p> <p>My second report on 17 October 2016:</p> <p>The reference supp****: AI ********** (also on 26 September 2016)</p> <p>They asked my contact details on 4 October 2016 which I supp****.</p> <p>Reference number supp**** on this report: AI ********** </p> <p>I was contacted, promised that they will rectify my account and cancel the contract as originally requested on the end of June 2016.10.31</p> <p>Nothing has happened since the call</p>