Cancellation request

<p>On the 9th June I contacted Telkom Customer Service to find out if I can cancel a contract because I want to start a new contract with Telkom, Andile Chinyanga - CSR Rep**** "Thank you for the enquiry, you can cancel the contract."</p> <p>On the 27th June I went to Centurion mall branch to apply for the new contract and cancel the old, they said all is in order but I had to email them my proof of address to proceed. On the 28th June I emailed my cancellation to the branch ********** and customer ********** , with my proof of address for my new contract.</p> <p>On the 29th I collected everything from the branch for my new contract.</p> <p> </p> <p>So I took everything is done, correct and sorted.</p> <p>On the 5th July I receive a statement, the contract I asked to be stopped I still get billed for, and for the new contract for 2 days I pay 1/4 of a months bill.</p> <p> </p> <p>On the 5th I emailed customer service with "Please see this have been cancelled", Josephine Mosito requested all my information and the cancellation letter which I have forward again.</p> <p> </p> <p>On the 14th July I requested an updated statement as I heard nothing again from Telkom.</p> <p> </p> <p>On the 25th July I requested again for the contract to be sorted as i have stopped it. Only than for the first time I was told to send the cancellation to</p> ********** and that it will take 21 days.</p> <p> </p> <p>Now today 4 August I receive a mail stating that I cannot cancel my contract because it is a 24 month contract and I am at month 13.</p> <p> </p> <p>?????????</p> <p>What am I to do?</p> <p>Telkom said yes, than it was stories, now 2 months later it is a no.</p> <p>I already started the new contract</p> <p>I never would have started a new contract if I was told all this from the start, than I would have sucked to the contract I had.</p> <p> </p> <p>I do I get this contract stopped? Telkom said yes, so than I want it stopped!!!!????</p>