FM
Florence M

1 reviews | Active since Mar 2009

10 Jun 2017, 22:52

Cancellation recap

<p>Hi. I just spoke to yet another *********** consultant of yours called Mduduzi on the Chat service. All I want to know is:</p> <p>1) WHEN (not HOW MUCH or WHERE) should I contact Telkom to find out how much I owe Telkom once this contract expires this month? Is it on the day it expires or a day or so after the contract expiry date or what?</p> <p>2) Will my number be converted into a prepaid number as requested with the cancellation instruction or what?</p> <p> </p> <p>That's all I want to know. The chat with Mduduzi was not supposed to turn into the ugly conversation we ended up having. </p> <p> </p> <p>I seriously cannot wait to be out of this contract. </p>

0
Replies (4)
Telkom
Telkom's reply12 Jun 2017, 07:51
Official

Hello pooja

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply14 Jun 2017, 10:14
Official

Hi Pooja,

Kindly be advised order ***A for your number to be converted to prepaid has been submitted & will be effective 2017/06/23.

Regards

Sifiso

Telkom Social Media Team.

Best regards,

FM
Florence M's update14 Jun 2017, 10:19
Reviewer Update

Okay. Thanks. That answers the 2nd part of my query. Kindly advise when do I need to contact you to confirm the final amount due to you in order to wrap up this contract.

FM
Florence M's update18 Jun 2017, 08:52
Reviewer Update

Hi you still haven't answered the 2nd part of my query above. Kindly advise when will the final amount reflect to arrange payment?