cancellation query

Today is the 8th February 2016 and i haven't received any feedback or whatsoever from Telkom regarding my case. It's been over a month since i sent the cancellation forms to Telkom and I've been treated like trash and i feel very small and helpless because Telkom is not taking my case serious and they are just walking over my head and my rights as a customer have been violated and Telkom doesn't care about that as they have not responded to any of my requests. How long does it take to cancel a mere cellphone contract??? A month?? 2 months??? A year??? I am really fed up, i truly am. I demand Telkom to cancel my contract right away and I'm not going to pay a dime for that because i feel it's Telkom's fault that my contracts are not cancelled already!!!! I'm not happy at all. The case number question is ***0<br>