Cancellation Prolonged due to not attending the situation

ill never use Telkom again... what a joke , i cancel a service on the 10/10/2017 , first i go in to a store as the call center is just a joke to talk to and dont even know if they doing there job right (***********) is the word.... i got told in store to do it online and via email so i send a email to ********** and ********** received a error 6 days after email address does not match for the ********** email address???? so i just carried out and send it again 06/11/2017....in between i called to find out the cancellations fees and was told it is a penalty of R800 so odds cant recall if it is cancelled with the moth you in and already paid for the service , R800 is the contract cancel fee...hope it makes sense yesterday i phoned 27/11/2017 , more than the email said ( 21 working days ) to find out when ill receive a call to finalize the cancellation.... nothing.... this morning 28/11/2017 i received a mail from the email ********** , the mail that error the first time???? i have to wait another 21 days now , so i have to pay another moth for a service i do not need and is bullying to taking it....if i cancel the debit order i can risk my Credit Profile.....? to put the cherry on top i have to pay the remaining moths that's left and cancellation fee then they will cancel the contract....that like R9000 how is that right please any advice as i cant deal with people openly ripping people off my ref. is ********** 80 that they gave me this morning and on the recorded msg i said i am canceling my contract and willing to pay the penalty but i am not paying the whole contract get lost....