Cancellation processed yet billed again

Cancellation was requested to take place on the 08/12/2015 yet we have now been billed till January again. After the cancellation was submitted we confirmed that it was received and and it was confirmed that the cancellation has been processed.<br> Can someone with the least amount of incompetence please fix the pathetic Telkom created problem.<br> Every month there is something new with this pathetic service provider.<br> Please process the cancellation and credit or return the funds......I can not believe that one company can be so useless and pathetic in their approach to customer service.<br> Or will it be required of me to go into one of your more pathetic branches and take out my frustration on your more pathetic staff there.<br> FIX YOUR PROBLEM A.S.A.P!!!<br>