Cancellation process is a shambles

<p>I have been trying to cancel my Telkom LTE service for 2 months now and still nothing has been resolved. </p> <p>The callcentre claim to escalate the issue to the relevant dept but to date nothing has happened. I don't understand why I can't simply cancel my contract at a Telkom store and why this process has taking so long. This has been the worst service I've received in a while.....</p>