IA
Isabelle A
1 reviews | Active since Oct 2017
11 Oct 2017, 11:35
cancellation process
Hi. On 29/05/2017 i requested (via the form supp**** by Telkom) the cancellation of my ADSL and Land line (giving them 1 month notice). The adsl was cancelled but the land line is still being billed and deducted from my account! phoned (from Rosebank shop (spent 20min and got the wrong email given) went on FB, emailed, can not find a number to call from a non land line!! at R398/month I call this ***** or theft! ********** 60 is the line in question. my cell ********** 573
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Telkom's replyOfficial
17 Oct 2017, 12:17Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly provide your affected telephone number/s and ID number so that we can investigate and feedback will follow. If you have a reference number, please provide as well.
Please make sure you select "post a private reply" when you respond so that we can be able to view those details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply17 Oct 2017, 12:17
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly provide your affected telephone number/s and ID number so that we can investigate and feedback will follow. If you have a reference number, please provide as well.
Please make sure you select "post a private reply" when you respond so that we can be able to view those details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,