cancellation problems with telkom mobile contract

<p>I've been struggling since December 2016 to get my contract cancelled at Telkom. I've been sending mail after mail and call after call and nothing. The gentleman who assisted me initially said he would get back to me the next day but after 2 weeks of no contact I was informed that he was on vacation and therefor did nothing. I again followed the process and the only thanks i got was another account from Telkom for February 2017. I am very dissappointed in the lack of service and proffesionalism shown by Telkom and its staff and would really want a senior manager to contact me - case number ********** 1</p>