Cancellation problems

<p>I moved premises and needed to cancel the ADSL line. On 9 March I sent the email and required documentation to the reauired service cancelation email address. In the email it states that the information will be verified within 21 working days.</p> <p> </p> <p>To date I have not received a call or an email in order to complete the cancelation. I phoned the call centre and was told there was a baclog and there is also no way to follow up on the progress of my request.</p> <p> </p> <p>I am not sure how it is possible to setup a new line in 10 minutes but it takes two months to get it cancelled.</p> <p> </p> <p>Also if you do not pay it is a very quick process to cut your line. </p> <p> </p> <p>This is unacceptable and I will look at moving both my existing lines to another provider.</p> <p> </p>