Cancellation & Poor Services

I had quite an experiencing been a customer of Telkom for a number of years in which i started getting billed for additional items on my invoice since April 2024 due to their system migration which was not requested. After numerous amount of call, & been transferred from department to department I decided to cancel my service with telkom and move over to a different ISP, and was then told that my Fibre service will take almost 30 days to cancel successfully in order for my new ISP to take ownership over these services which for me is way to long just by clicking a button and then when asked for myself to speak to a senior manager or supervisor your agents refuse to do that & kept been told that they are busy, always in a meeting and these request never are escalated to them to resolve.