Cancellation/Pooling of ADSL line in April 2017

<p>I have phoned Telkom on 24 April 2017 to move my ADSL line to a different service provider (cheaper as well as not to have to deal with Telkom). I have since resubmitted my request twice (first after 21 working days and then again after 30 working days) after which request was supposedly escalated. I have since communicated with Lebo at ********** and resubmitted once more for escalation of the request on the 4th of July and still my ADSL line has not been released for my preferred service provider to take over the service. Today it’s been 15 weeks since I’ve first requested the line asked to be released (75 days compared to the 21 days which Telkom advertise it will take to cancel a service). It seems that the only way to get out of a service from Telkom is to not to do business with Telkom at all. </p>