Cancellation pending more than six months

<p>After sending my cancellation of service form in July 2016... my adsl data has still not been cancelled. Telkom said that for this to happen that service must not be used thirty days prior to cancellation. I haven't used it since June 2016. Moved to Afrihost data. In November 2016 I contacted them again and the call centre agent confirmed that the service will be cancelled. Today, more than six months later, I contacted them again to cancel the service. Telkom has been taking my money for the last six months for a service that I haven't been using and that should have been cancelled!!! How about a cash refund for six months Telkom!!!</p>