1 reviews | Active since May 2016
Cancellation pending 6 months - *** & ***
Dear Telkom In regards to my cancellation of lines *** & ***. Its been 6 months since i've requested that 2 of my business lines be cancelled. In this time, not a single call has been made with these lines. To date, i've been charged each and every month. I've sent over 38 emails, 50+ phone calls and visited the branch another 3 times. I decided to take to HelloPeter and posted http://hellopeter.com/telkom/complaints/cancellation-pending-since-decemeber-5-months-*** - This too was ignored and today I get another sms that I need to pay for these lines. I'm beyond the point of frustration and my anger has already peaked. I'll be following a legal route in terms of business damages due to my cashflow being affected each and every month. I expect more from your company. Please help??
Hi Jacques,
We truly regret taking note of your experience. This matter will be assigned to Cancellations Desk and they will contact you. Your social media reference number is SM229966.
Regards,
Joshua
Telkom Social Media Team
Hi Jacques,
We truly regret taking note of your experience. This matter will be assigned to Cancellations Desk and they will contact you. Your social media reference number is SM229966.
Regards,
Joshua
Telkom Social Media Team
Its been a month after this reply and I still havent received a call. They have billed me for this again.
Its been a month after this reply and I still havent received a call. They have billed me for this again.