CANCELLATION & OVER BILLING

<p>The is an emplyee called Khanyisile Mtshali who sold me LTE device knowing that I don't have coverage at my place knowing that she want intensive/commission by doing that sale. That device was on sale for August 2016 for R99 for 5gig.</p> <p>The device was returned & collected by courier guy called Sammy at Courier IT on the 25th Aug 2016. On the 22 August 2016, Khanyisile sent me cancellation form for my contract, which I sent it the same day but no cancellation never done. Is past 5 months now querying for one simple thing & I keep on receive=ing statemts even for January 2017.</p> <p>Last month I have communicated with Mosa & she advise that Khayisile never terminated my contract as is currently billing & she will send the request to management team & get respond before 24hrs, till now no respond.</p> <p>December I officially wanted to communicate to Khayisile manager <strong>Sydney Mfanafuthi</strong> & he advised again that Khayisile didn't do her job properly by termination the contract or sending my cancellation form to the right department.I even forwarded him email where I sent her the cancellation form.</p> <p>I really regret why I took up contract with Telkom if they are offering bad service like this, simple to cancel the contract. I have being misrepresented or misleading to take devices that they know there's no coverage in my area. While you can check on your system all the coverage's nation wide.</p> <p>Sydney advised that my contract will be terminated within 24hrs which is over the month now. Today on the 06 January 2017, I received statement again saying I owe R990.00 for device that I don't have. I also communcate with another manager called Msomi & he fowarded my cancellation again which I don't know whether my query will be resolve as promsied by Sydney before.</p> <p>My credit record is messing up by Telkom for past 7 months & I rather open a case & take them to my lawyers. I can't leave like this & relax while people are messing up my life.</p> <p> </p>