ZH
Zaheera H

1 reviews | Active since Jun 2016

07 Jun 2016, 18:30

Cancellation of wifi 3g

<p>I have numerous contracts with Telkom and have never received such poor service like this before.</p> <p> In March 2016 I took a new contract at the Telkom store in Westwood Mall and also filled in forms to cancel my 7g wifi, I was even told that I should give 30 days notice and the cancellation will only take effect end April.</p> <p>Now end of May I was charged for the 7g wifi.</p> <p>When I called to query, I was told that it was never cancelled at the store. I have been querying this since the 31st May 2016 and today 7 June 2016, still no feedback</p> <p> </p> <p>So for the entire month of May, I was being charged for a device when I was under the impression it was cancelled and never used it.</p> <p> </p>

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Replies (1)
Telkom
Telkom's reply08 Jun 2016, 07:59
Official

Good day methven

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.