Cancellation of unauthorised data

My contract with Telkom ended in June and this service provider decided to give data which I didn’t not authorize nor asked for. I called the customer care In July asking why am I being billed for data which I did not authorize and I was told that it’s part of my contract, the hell! Their customer care told me that it would be cancelled and I would not have to pay at for it In August, but guess what, it’s on my statement again. This is complete nonsense that you rip customers of their money unnecessarily. I called again this morning and the Boipelo woman who I spoke to tells me that it’s my fault that my contract was not cancelled, I mean how dare she! The attitude was disgusting. This service provider is nonsense. They don’t even have a record of when I authorised for the data because I did not.

I will however, cancel my contract on my other phone which I took out in December and move to another service provider, where people are trained in terms of how to talk to customers and actually do assist. This is service provider I do not recommend to anyone and moving forward I will NEVER encourage ANYBODY to use your service. This is NONSENSE man.

Now I’m paying for something which I did not ask for, busy out here allocating things which are not authorized and playing hide and seek when things need to be cancelled.

I’m so ANNOYED! Arg man.