Cancellation of Telkom voice line

Hi There need to cancel my Telkom line ********** as I only used it for my ADSL now have Fibre installed and no longer need it did cancel online and received a call from Telkom to say they cant cancel now because the fibre has to be installed first which was not a problem now my fibre has been installed for a month and their online system will not allow me resend a cancellation because that one is still pending and this has costed me an extra month payment I need this line to be cancelled immediately. The cancellation process online says Request already logged and has been in that status for the past 2 months.

Kind regards Yuron McDonald