Cancellation of Telkom service is impossible!?

<p>We moved to another province and notified Telkom that we would like to cancel our service. We completed all the cancellation forms in January 2017 and sent them to the correct email adress. We also notified our ISP to release the line. (Which they did. They provided us with the reference numbers of this interaction with Telkom). We then re-sent the cancellation forms with the reference numbers to Telkom again. They still billed us in January. We then phoned their call centre which informed us that we must wait 21 days and that someone would call us. No one called. We logged complaints on the Telkom website. We phoned them again numerous times. The provided us with additional email adresses. We sent all the forms again to all the new adresses. The response from these adresses were, send it to the first adress we had already used!. Telkom billed us in Feb! We tried to log a dispute when you log-into the Telkom website, but their site doesnt work. We tried to do the online chat with one of their agents, but the site just says "please hold for the next agent", but NO one ever comes! Now they have billed us again in March! What must we do to cancel our service! Surely this shouldn't be such a hassle? </p>