Cancellation of telkom service

So I have been trying to cancel my service with Telkom for the past 2 months eventually someone called me to say it would be cancelled and June I then received another call after that to advise I need to pay an outstanding amount in order to cancel my service I made the payment and sent my proof of payment directly to mandisi petela who escalated this to his teamleader in order for my query to be escalated I called telkom today and got through to thabiso mohlakoana who advise no pop is accepted and that I would have to wait 30 days for my service to be cancelled. I find this totally disgusting each time I asked the agent a question he kept quiet. I am no longer using the service and no longer at that address and I will not be paying for a service which I am not using. Please sort this out as a matter of urgency I will call the consumer protection act to sort this out.