1 reviews | Active since Jun 2016
Cancellation of Telkom mobile data contract
<p>I din't know why, but cancelling your Telkom Mobile data contract is the most difficult thing in the world. I filled in the forms made copies of my ID and submiited the forms at the Telkom in Hatfield more than a month ago. 1 June came and another installment went off my account. Eventually found a contact person who provided me with a cancellation form and an email address where I should send it to cancel my contract and he explained that someone from Telkom will phone me with regards to the cancellation. Again, another week went by without anybody from Telkom contacting me. This morning I emailed the cancellation form again and received an automatic response stating that the email is full and my email was not delivered.</p> <p> </p> <p>The best of all, my contract with Telkom expired more than two years ago and is on a month to month basis, and should therefore be cancelled on the immediately without any hassle. I managed to cancel my Vodacom contract within minutes a month ago, can't understand why it is such a process with Telkom!!!</p> <p> </p> <p>Poor service, main reason why I also cancelled my ADSL that was with Telkom.</p>
Good day JohnnyWolf
Thank you for making contact with us. Please send us your ID number to *** for our team to follow up and advise.
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We apologise for any inconvenience caused.
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Moenieb.
Telkom Social Media Team.
Good day JohnnyWolf
Thank you for making contact with us. Please send us your ID number to *** for our team to follow up and advise.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
