1 reviews | Active since Nov 2016

15 Nov 2016, 09:57

CANCELLATION OF TELKOM MOBILE CONTRACT

<p>How can a cancellation of a mobile contract for Telkom take 21 days? With all other service providers you can cancel telephonically or in-store. I have e-mailed my cancellation form to Telkom more than a week ago and no response. If I phone customer service, they say it takes 21 days to do a cancellation!! That is why I will NEVER do business with TELKOM again!</p>

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Replies (1)
Telkom
Telkom's reply24 Nov 2016, 09:48
Official

Good day,

Apologies for the inconvenience and the delay caused.Kindly note that we have escalated your query to our cancellation team to follow up and assist you. Please forward the cancellation email(that has attached cancellation form) to *** with subject line: ref ***9.

Regards

Tsebo