BH
Brian H

1 reviews | Active since Jun 2016

23 Jun 2016, 13:41

Cancellation of Telkom Lines

<p>Went to telkom office in Tygervalley on the 29 February 2016 to cancel 2 of the Businesslines we no longer require. I was given a form to complete and told to email it ********** together with a letter and copy of my ID. This was done and no reply.</p> <p>Went back to telkom and they it must be emailed to ********** this was now the 24 March 2016</p> <p> </p> <p>I then called MrNdaba ********** from telkom on the 29 April 2016 who advised me to email it to ********** and ********** and that he would sort it out and get back to me that same day. Needless to say nothing happened.</p> <p> </p> <p>I then we to your Telkom Office at Cape Gate who said that they would registerthe complaint and they would get back to me Reference Number 487242.</p> <p> </p> <p>Somebody called and I could not thake the call and asked them to call back at 09h00 today.</p> <p> </p> <p>NO Call - Please can somebody call me as I am paying Telkom monthly for lines I am not using - and if I don't pay the whole bill then you cut the lines that I amd using</p> <p> </p> <p>Still "NO"</p>

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Replies (1)
Telkom
Telkom's reply26 Jun 2016, 04:39
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI ********** .

We apologise for any inconvenience caused.

Kind regards

Igsaan

Telkom Social Media Team