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postyvonne P

1 reviews | Active since Jul 2016

02 Aug 2018, 16:14

Cancellation of Telkom line, does is take more than 3 months to sort this out???

I have cancelled my line with Telkom in Apr 2018. Since then I have tried for more than 3 months now for them to refund me my deposit. Does it seriously take more than 3 months to sort this out??

I have had emails stating that the query has been logged and have chatted to people stating the query has been escalated. It is now Aug 2018 and still nothing.

Can this be the case!!??

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Replies (2)
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postyvonne P's update16 Aug 2018, 15:35
Reviewer Update
Hi Jawaad, Thank you for your response, it is appreciated. Is there an update on this? As I mentioned in my comment, this has been escalated a few times? I did also receive a 3rd invoice after the line was cancelled, which I was also told that I can expect the money now? Please let me know.
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postyvonne P's update29 Aug 2018, 08:49
Reviewer Update
Hi Jawaad, Again, I am just following up on this? Is there still now update?