Cancellation of Telkom Line & ADSL Nightmare!!!

Dear Telkom. Thank you for almost sending my over the edge. How difficult can it be to cancel a telkom line and/or ADSL???

I have submitted the signed the cancellation form, Copy of ID and statement via email (To: ********** as per your website and call centre instructions on the 6th May 2018. I have also received an auto-reply email acknowledgement on the 6th May 2018 that you will action this within 21 business days. NO FEEDBACK ON EMAIL.

After spending hours on telephone calls with your very "competent" call centre support agents as per the below dates and agent email addresses this still haven't been resolved. All these agents asked me to email them the details and I did on the same day. ********** - 22 June 2018 ********** - 22 June 2018 ********** - 16 July 2018

I have walked into one for your stores today (12 Aug 2018) and they advised me that the only way to cancel this is through your website. I have also attempted this but now the accounts shows suspended and the box to tick is greyed out.

Please be advise that I will not be legally responsible for any cost impaired from the 5th June 2018 onward as this gave you 21 Business days to cancel the account from my first notice on the 6th May 2018.

I really hope someone can resolve this issue ASAP. Telkom line and ADSL to cancel: ********** 083 & ********** 083_1.

Thanks. Jacques