Cancellation of Telkom landline/ADSL

So to cancel your landline/ADSL there is now an online procedure - YEAH! Not so quick. Telkom requires your so log into their website and 'register' your line in order to cancel it. Sound easy right? Unless they literally don't allow you to link your account. I have now been waiting for 20 minutes at the popup screen where enter my details to create the link. I cannot cancel something that doesn't exists right? Great work Telkom! You've found a new way of preventing people from leaving you. Funny that the rest of their website, especially the part where you can order a new service, works perfectly.