Cancellation of Telkom Land line

I have tried on numerous occasions to cancel an account for my father

I spoke to Bulalani today 10 October 2019 at 13h50 and he has said the Account has been closed and the amount credited. My father

Has even couriered the phone back to Telkom at his own cost..

I am hoping that Bulalani has resolved this Finally as the previous attempts did not work.

All calls are recorded but yet no one can go back to the calls made on this account to verify cancellation. The first attempt at cancelling this

Account was in May/ June and yet he was still being billed. Someone eventually cancelled this on 26 August but yet billing was still taking place.

Recommendation : Not all Pensioners have access to email or websites. It is very frustrating for them to Cancel things and have proof with nothing on email. I suggest additional options should be available for PENSIONERS. 82 year olds don’t even use the INTERNET