Cancellation of Telkom Fibre

Unfortunately I cannot rate anything lower than a 1 as Telkom is not even worthy of the 1 star. I have been trying to cancel Telkom as my fibre data service provider since last week. Countless calls later and hours of holding on, nobody is able to help resolve the cancellation. I had telephonically placed an order for Telkom to be my ISP for my Vumatel fibre line. 2 days later, I cancelled this request as I was not happy with Telkoms FUP. I had not even received the router to link up or activate the account but Telkom registered themselves as my service provider. Now I need Telkom to remove themselves as the service provider as I cannot activate my service provider of choice if Telkom does not cancel the order on their side. Even worse is that nobody seems to know how to assist or why the cancellation department is not effecting the cancellation despite many requests being logged. I literally have been through to every division trying to sort this out but to no avail. This is frustrating to say the least as I have not even used the services- just a telephonic application was made. Now I cannot do anything or use another service provider until Telkom decides that they are ready to escalate my cancellation. DONOT use Telkom...****py service, useless customer care and pathetic communication.