Cancellation of Telkom contract

5 months-issue not sorted: I have 2 cell phone numbers linked to 1 acc.I cancelled the one in Aug 2015 @ Cape Cate. The contract was not cancelled and the guy who helped me in Aug is not working there anymore.My husband visited the Cape Gate store on three separate occasions in spoke to Chad (Store Manager) who promised that all the cancellation documents were completed and submitted.After several calls to the call centre and online chats no person phoned me back. I even gave another number on which they can contact me.The instalments of both contracts go through on one debit order so I had to reverse the whole payment, awaiting Telkom to charge the correct amount.On Wednesday 20/1, Thulani Mokoena from Telkom send me an email. I explained to him my situation.Again I was told that a person from accounts will phone me soon. I did not receive any call from Telkom. On 21/1 I received a sms from Telkom that my service has been interrupted. I send it to Thulani - I still haven't heard from him. Now both numbers are out of order.If they wanted to get a hold of me, my other details are on the contract.They ignored my cancellation request and all my attempts to resolve the matter. PLS HELP