Cancellation of Telkom Business Line

I cancel my Business Fixed line and ADSL through Telkoms cancellation Department mail *** for 31/10/2019. To date no Joy.... Send numerous emails and made numerous calls to 10217. No help from call centre. I even told Call Centre Operator that the call is being recorded and that I am going to escalate to Ombudsman because it is not TCF toward me as Client. No Help from Telkom. Highly frustrated.