RC
Rudston C

1 reviews | Active since Jul 2011

31 Aug 2016, 09:53

Cancellation of Telkom Account Ignored

<p>I was astonished to find out that deductions have been made from my cancelled Telkom account even long after I terminated it and left the address and continue to be made even now.</p> <p><br />I reported this a month ago (end of July) at the George branch of Telkom and was told (verbally) that the matter "had been escalated". I have heard nothing since. I expect the fee will continue to be deducted from my account.</p> <p>Details:</p> <p>Telkom account number ********** 02252<br />Telephone number (cancelled) ********** <br />Address (of cancelled connection) 4 Great Basses St, Plettenberg Bay 6600</p> <p>History:</p> <p>13.01.2016: Sent scanned cancellation request form requesting cancellation as from 01.03.2016.<br />26.02.2016: received acknowledgement of cancellation request from Telkom by email<br />01.03.2016: I left Plettenberg Bay address</p> <p>Deductions from Bank Account:<br />07.03.2016: R360.61<br />04.04.2016: R283.76<br />04.05.2016: R206.00<br />03.06.2016: R206.00<br />04.07.2016: R206.00<br />... this has continued ...</p> <p>While there were some calls in February 2016, only these should have been on the last bill.<br />I am now owed well of R1,000. I look forward to hearing from Telkom in the next few days.</p>

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