SM
Shaun M

1 reviews | Active since Aug 2014

09 Apr 2015, 02:42

Cancellation of Telkom account (***)

Morning<br> I cancelled my Telkom account on the 2nd March, having email both the [Email Removed] and the [Email Removed] mailing addresses on numerous occasions.<br> I am presently living in Singapore and have phoned the 10210 number or the +*** number.<br> My first reference was (***5A), On the 9 April, not really surprised. I received another account from Telkom. I phoned Telkom yet again from Singapore and they told me to use the fax number (***, which I used. no fax number dialing code. Expected once again. Can Telkom do anything right. I want my damn account cancelled.<br> This is my second post to Hello peter concerning Telkom. I encountered another experience which I did not post on Hello peter with Telkom, when I requested my Internet access to be cancelled in November 2014. It was only cancelled at the end of March 2015. 5 months later. Please could I have some action on this A.S.A.P. In desperation I will be sending an email everyday until this has been sorted out. PLEASE HELP

0
Replies (1)
Telkom
Telkom's reply09 Apr 2015, 07:44
Official
Hello mccallsh,

Thank you for alerting us of this matter. Apologies for all inconveniences caused.

Kindly note that we have escalated this issue to our Back Office Team for them to assist. Feedback will follow. Ref: SM101997

Kind Regards
Tebogo Nash
Telkom Social Media