Cancellation of Telkom account.

Good day, I cancelled my Telkom account on the Sun 2020/11/22 14:49 Telkom Cancellation Case: ***8 has been logged for Service *** and on the Sun 2020/11/22 14:49 Telkom Cancellation Case: ***9 has been logged for Service *** but they still deduct money monthly. I had an R99 data for 10gig that didn't work for a few months and still had to pay then they cancelled the R99 for an R240 for 5gig which only last for 5 to 10days which I only used for maybe 5-6 days then it is finished so I went in and cancelled it. But as I stated they still deduct money from my account. Thank you Kind Regards Mona Steyn