CANCELLATION OF TELEPHONE LINE SERVICE

On 10 Dec 2015 I cancelled the DSL Faster product linked to my landline as I had subscribed to the new Telkom LTE service. I gave the required 1 month notice. On 15 Jan 2016, my landline stopped working, Thinking that it was faulty I reported the fault. The fault was acknowledged by Telkom but I never received a fault reference number. I reported the fault a further 5 times and still never received a fault reference number. With the line out of order for 8 days, I contacted Telkom's customer service on Saturday 23 Jan 2016 and was then informed that the service of my landline had been terminated This line had been in existence for over 27 years and I am entirely frustrated and disappointed with the way Telkom has handled this.