Cancellation of telephone line not cancelled

<p>I paid my telephone line and completed the cancellation document and send it through to Telkom. They never responded or called me, even though their reply said they will call me. I went to the Telkom offices and I had to completed another cancellation form, because they did not do their work. After I re-completed the form again, it is still not cancelled and now they send me a bill of R800. They send me sms saying that they have handed me over to lawyers, but THEY DID NOT DO THEIR JOB. I am very unhappy because their call centre staff is very unfriendly and unhelpful.</p>