Cancellation of telephone line

<p>My father is deceased recently and we sent an email to cancel his Telkom telephone line. We called for detail and confirmed it on the Telkom website. An email was sent on 20 September last year to the requested email address and we received an auto response that the email was received and being looked into. We had no response further. After sever emails I decided to call. I was informed that the email address used was incorrect and that that specific department does not deal with deceased cancelations only normal cancelations. So I was given another email address. Once again all I receive is auto generated confirmation emails stating that they are busy with the proses but no feedback on if it has been done. The line is still being billed since September, four months and over a thousand rand later and they still cannot cancel the line or have the decency to acknowledge that they are busy with it. This lack of service borders on the ridiculous.</p>