Cancellation of Softcap (10GB)

Item: Telkom
Rating: 2
Author: Gunther F

I spoke to an agent within the Telkom call center 2 weeks ago to cancel my Softcap (10GB) service, as I've opted for an uncapped package with another ISP. The agent informed me that it is cancelled, but this service item still reflects on my invoice. Please assist me with cancelling my Softcap (10GB) service. Service/No is TIN***.<br> Please assist.<br> Gunther Fasching

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Replies (1)

Telkom's replyOfficial

11 Feb 2015, 15:12

Hello guntherf,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM87856.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team

Telkom's reply11 Feb 2015, 15:12

Official