Cancellation of Smartbroadband Wireless 20Gb

On 28 August 2017, I submitted a service cancellation form to Telkom for (1) my landline and (2) my Smartbroadband Wireless 20Gb.

I was advised that it will take up to 21 working days in order for my request to be processed.

My landline, has been successfully cancelled, however, not my Smartbroadband Wireless 20Gb.

This reluctance to action my request has caused me to incur unnecessary costs, which I believe to be is unfair towards me as the customer for the past 3 months.