Cancellation of Serviecs

I have tried to cancel my phone line and related services from Telkom due to the fact that I am moving. I have submitted the required cancellation form with supporting documents twice. I have received an automated response saying that a consultant will contact me in 72 business hours. I still have had no feedback regarding this cancellation. It has now been longer than the prescribed 30 days for the actual cancellation of the line yet no feed back in this regard or to tell me what the close out balance is.<br> I have tried calling the call center they put you through to billings/accounts but the only response here is that no one can help me, as you must email your request to the cancellations email address provided. So we come full circle and begin the circus again. Ironically, the call center agent commented they they (internally) cant even get hold of or responses from the cancellations department.<br> <br> I believe that they have a system in place that makes it exceptionally difficult to cancel services. This in my opinion is ********* and underhanded.<br> <br>