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William D

1 reviews | Active since Jul 2012

05 Sept 2017, 13:02

Cancellation of Services not done since 20 July.

I have been trying to cancel my service with Telkom LTE Business mobile since the 20th of July. My commitment period ended on the 31 August and have now after multiple emails, call centre call been told that my service is in contract. This is not the case as per usual with telkom and their inefficient systems. I have proof as per my statements that my commitment term is over. The usual story applies with telkom. Send all the documentation, follow all the necessary procedures and simply have your case closed before it being resolved.

I have now have communicaiton via email stating that i am withing the commitment period. This is completely incorrect. I have sent all the necessary proof and will NOT be paying anything further. A telkom representative must contact me urgently to get this resolved as they are now infringing on my consumer rights.

Please note i have proof and have sent it to them with no avail hence am on hello peter again for the same useless service provided that i have had to report on numerous occassions. Well done telkom - true to form. Contact me urgently.

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Replies (4)
WD
William D's update10 Sept 2017, 12:13
Reviewer Update
I look forward to having this resolved. Please ensure a Telkom representative gets hold of me urgently. I cancelled this line on the 20 July as I was getting married on the 2 September and wanted to go on honeymoon with everything resolved. Unfortunately due to Telkoms inefficiency I am now on honeymoon and dealing with this. I have sent all correspondence several times please refer back and ensure my line is cancelled with immediate affect. The contract term is over I am in month 26 of the 24 month contract. This proven with my statement. Please may this be treated as a matter of urgency!
WD
William D's update11 Sept 2017, 10:16
Reviewer Update
My case has been closed AGAIN! This is NOT resolved! This is now beyond rediculous! Telkom contact me don't just close cases! I need this resolved urgently.
WD
William D's update19 Sept 2017, 16:27
Reviewer Update
Good day, I got hold of a more senior person - who has assured me that the contracts are cancelled effective immediately. I don't want any other telkom people to interfere and potentially add a spanner in the works. I will contact telkom directly if I find my contract is in fact not cancelled but only then.
WD
William D's update08 Nov 2017, 06:08
Reviewer Update
Good day, After being reassured that my line would be cancelled and the dispute had been resolved I have since received invoices and clearly the dispute has not been resolved. I have been trying to cancel my service since 20 July 2017. I have received multiple references and nothing is being done. Please see below: Telkom Reference ~ Rose Mabuka was the lady I spoke to who reassured me the problem had been resolved (This is after numerous mails, calls, references with no service). ********** 317 - # ********** 29 ********** 695 - # ********** 30 ********** 560 -# ********** 31 Please can a Telkom representative get back to me urgently. I will not be paying a further cent as this dispute has not been resolved since 20 July 2017. Thanks, William Derman