Cancellation of services done in error on Telkom side

On Monday evening, I noticed my internet and voice over line didn't work. On Tuesday morning I phoned Telkom to find out what is going on. I was informed that someone marked my services as cancelled.

I have been struggling since Tuesday to get it reactivated with no success.

I phoned again today, and was now informed that a order is placed activation and that it can take up to a week, and I will be billed for it pro-rata.

I have already paid for my full month of services.

Please assist me, I am getting nowhere with your services department, and I never requested for any cancellation of my services.