Cancellation of Services - BAD SERVICE

<p>I emailed Telkom a cancellation form on 18 August 2016 requesting to cancell all services. I received an auto resoponse saying that they had received the cancellation request and that a consultant would call me within 21 working days. This never happened. When I called Telkom to confirm the cancellation, I was sent from pillar to post as if there were no people there that handled cancellations. I gave up on calling. I then started chatting to an agent on FB because I had received a full bill for September despite the fact that services should have been cancelled on 19 Septebmer 2016. Telkom can check my line, I have not made one call or used 1 KB of data since 14 September 2016! So I tell the FB agent about the bill and they tell me that some one from billing will call me. Again, no one calls me. I then demand from the agent that my service be cancelled. Then I get an sms from Telkom confirming that the serice is cancelled. But the very next day I get a bill for the full month of OCTOBER!!! This is a joke. I give Telkom 24 hours to credit the October invoice and email me the credit note. I also want the September refund to be paid to my by COB tomorrow. Failure to comply will leave me no choice but to raise this issue with the Ombudsman next week!</p>