Cancellation of services after contract expiry

<p>I have sent through the necessary documentation to cancel my contact on the 13th of December 2016. I contacted Telkom on the 26th of January to follow up as to why nothing has been done and that I am getting billed for a contract that I had sent the cancelation in December already, I was informed that this would be escalated and I would be given feedback. I contacted them again today 31st of January to follow up yet again and still they can’t give me any feedback, all they say the whole time is I apologize!!!!!!! and that they can’t be held responsible for what their cancelations department do! Quite frankly no one has ever called me to find out whether I would like to continue with my contract after expiry or would like to enter in to a new contract with Telkom. Until now I have yet to receive any feedback from Telkom and after not using my device from December I am being billed for a contract that I don’t want any more as a result of the trust relationship being broken between myself and Telkom. I don’t know who heads up that division but all I can say is that if this is the service you give to customers, Telkom Mobile might as well close their doors.</p>