CANCELLATION OF SERVICES

Item: Telkom
Rating: 2
Author: ANDULINE K

On the 1st of December 2015 I send Telkom an email as well as the completed forms for the cancellation of services. One of the consultants contacted me but he was so rude and not helpful at all. <br> I received an account which is sky high due to the contract that was not cancelled. We moved to Western Cape and does not use the services anymore. I would like the contract to be cancelled with immediate effect and the charges must be refunded.<br> <br> This is totally unacceptable and will never use Telkom again.<br>

Helpful (0)

Replies (1)

Telkom's replyOfficial

08 Jan 2016, 11:16

Hello anduline,

Thank you for allowing us the opportunity to assist further on your query.

Kindly note we have escalated your query with our Cancellations Team and sent you an email requesting vital details.

Reference number SM184870.

Please reply to the email sent for the investigation to commence.

Should you need to contact us for any further questions please contact us via Email: ***.

Regards
Frank
Social Media Team
***
081 180

Telkom's reply08 Jan 2016, 11:16

Official