CANCELLATION OF SERVICES

After cancelling my Telkom line at the end of September, with the correct documentation, IT IS STILL NOT DONE!!! I have complained twice on Hello Peter, a lady by the name of Michelle phoned me to say that she will sort everything out (ref.no ***A), needless to say, I RECEIVED ANOTHER ACCOUNT TODAY!!!!! She said that she will rectify my account and as I have to give one month's notice, my final account will then be until the end of October. I agreed, whereby she promised she will send me a sms that will reflect the reference number and also gave it to me telephonically. I never received the sms and NOW HAVE A BILL OF OVER R800. This is just UNACCEPTABLE and I am pulling my hair for EVER using Telkom. Their ignorance and pathetic service is definitely the WORST I have experienced!!!! How can people be in positions if they can't do their jobs. Don't they have a responsibility towards me as a customer. I don't know what to do anymore, but I think it is time for some HEADS TO ROLL!!!! FIRE ALL YOU *********** STAFF AND EMPLOY PEOPLE THAT WANT TO LOOK AFTER YOUR CUSTOMERS AND GIVE A GOOD SERVICE... I can only say ... PATHETIC, PATHETIC *********** TELKOM!!!