Cancellation of Services

I requested on the 7th of October 2015 for all my Telkom services to be cancelled on the 30th of November 2015. I send the relevant documents to the cancellations department and got confirmation back that it was received. Today is the 8th of December 2015 and my service are still not terminated. I refuse to pay a day longer than the 30th of November 2015. Extremely bad service attitude from the call centre as well. On the 8th of December I also received a email from [Email Removed] requesting the same documents as send before to sort out the problem and have the services cancelled. Today is the 14th of December 2015 and the service is still active. I will not be paying a day longer than 30 November 2015. I need confirmation by close of business today that the service is terminated and my refund paid back to me.