Cancellation of services

On the 8th of October, I went to Stellenbosch Telkom branch to find out about cancelling my ADSL account (I am moving out my flat at the END of November, and need to cancel it by then). They told me it needs to be a month in advance, so they recommend it be done ASAP - so I did it on the 9th of October (the next day).

On the cancellation form, I put thr 30th of November as the cancellation date. I email it off, and recieved confirmation of my request.

Today (the 10th of November) my internet stops working. So i call to find out my line has been cancelled, but obviously 20 days tpo early.

I call the "cancellations office" and they proceed to tell me there is "nothing I can do" because the technician has already processed my cancellation. I asked "why they did it now" and she responded that they do it one month after your date of request. I asked why they had a cancellation date on the form, and she couldn't answer me.

I was getting annoyed now, as she was telling me there is nothing I can do but apply for another service.

The cheek! She wants me to apply for ANOTHER SERVICE for 20days, because they cancelled my service early!!

I proceed to go to the Tygervalley telkom sales shop, where the staff were increasingly rude about "not working with cancellation and I need to call the cancellation office". (Despite me explaining that I had already done that).

This service is terrible and now I have no internet for a month, because of Telkoms incompetence and lack of regard for my cancellation request. I am severely disappointed and no longer want to work with Telkom.