Cancellation of services!

<p>Good day, ive been with Telkom mobile just over 2 years and all i wanted was to cancel my data contract. I completed the cancelation letter in Store Cape gate branch on the 9/06/2016(i have proof) and up until today which is the 24/08/2016 my contract has still not been cancelled!? how is this possible??i have gone religiously every month to ask them when it will me cancelled and was told wait till the end of the month. ... and that was 2 months ago already?I was even called from the support to confirm if would like to cancel i said yes! i also have a case number : ********** 5 has been escalated!PLEASE JUST CANCEL IT</p>