Cancellation of services

Our business office was to close on 28 February and the Telkom services was not required any longer.<br> <br> On 3 February, after spending appoximately 60 mins on the phone, the requested documents were sent to their e-mail [Email Removed] requesting the cancellation of our phone and ADSL lines. I was informed that this will be done within 30 days, which was not the case! On 16 March I spoke to a lady who told me this request was cancelled and a new request must be submitted. On asking who requested the cancellation she could not tell me and continued to register a new request with reference no. AI***. To date nothing has happened as the services are still active.<br> <br> The predicament is that new tenants have moved in on 23 March and are probably using our lines, which means the I am still responsible for the bill!