Cancellation of Services ***

Due to poor experience with my ADSL line I decided to go the Fibre route instead and not through Telkom. I completed all the forms in the call center on 28/9/2017 and was given a reference no AI ********** . I was tols a notice period of 20 Day s is applicable which meant on 18/10/2017 my ADSL would be cancelled. On 14th October 2017 I canceled my land line as well so it should have come into effect on 2/11/2017. Knowing how Telkom operates and all the complaints about them I cancelled my debit order as well to make sure no further charges are made to my account. I have now received an account cancelling everything from 10/11/2017 and also charged R218.86 as a notice fee. Consequently I have been forced to pay another month on my ADSL line which I never used and also been ********** with another R218.86 cancellation fee. I am now owed R19.59 which I will never see but could not be bothered to even try to recover. After been a Telkom customer for more than 50 years this treatment is an absolute disgrace. Than G-D for cell phones, you only pay for what you use!